Whilst waiting to meet with our clients in their Reception, we often learn the key business pains by simply asking the Receptionist:

"Wow, you're very busy here, what are people mostly calling about?"

Asking the Receptionist about the calls often produces telling responses, such as:

• "Oh we get clients chasing orders all the time" - Answer - Publish order status updates to your customer Extranet and/or automate status updates to reduce in-bound calls
• "Oh we get clients calling all the time for technical specifications or COSHH data" - Answer - Publish all your product information, tech specs and related information on a secure Extranet
• "Oh we get suppliers wanting to know if we need replenishment stock" - Answer - Automate stock usage notification to your supply chain

Data Walking is the process of following the actual physical and electronic path data takes through your business and then understanding the pains.

From Reception we will walk where the enquiry goes, who deals with it, what problems they have responding to it, and finally and most importantly, whether the enquirer got a good response.

Call us now on 01226 212 056 for a friendly, informal chat as to how Target Information Systems experts can help your organisation.