Wellcome Trust

Wellcome Trust are a charitable foundation that it is both politically and financially independent, existing to improve health for everyone by helping great ideas to thrive. Supporting scientists and researchers; Wellcome take on big problems, fuel imaginations and sparks debate.

To manage contractors onsite, the organisation were working with a system that had become unsupported and failed to meet the needs of the team when the system could no longer be configured. Wellcome were looking for a new system that could be tailored to their requirements and help standardise their process to manage contractors coming on to site.

Target’s Gatehouse Visitor Management and Contractor Control system has enabled Wellcome to gain control and automation with its contractor management process. Additionally, Gatehouse flexibility and Target’s skills has also enabled the organisation to replace their daily occurrence book by building a Shift Handover database into the system.

Target’s Visitor Management and Contractor Control system is providing Wellcome with the most efficient, cost effective and user-friendly system that allows them to easily share information across the organisation and have clear visibility over their contractors.

Through initial consultancy meetings, Target was able to identify and evaluate Wellcome’s need for change and how they wanted to move forward with the benefits that Gatehouse could offer. Working collaboratively, Target has enabled Wellcome’s Gatehouse system to provide:

  • A collaborative system for Wellcome, Security and Maintenance to seamlessly work together and reflects organisation workflow and terminology.
  • A Contractor Onboarding Process to standardise data being collected.
  • A Video and Questionnaire Induction Process to simplify pre-qualification and reduce admin.
  • A Database of Contractors which includes relevant health and safety, risk assessments and RAMS documents.
  • Ability to do Offsite Audits to avoid bottlenecks and improve production.
  • Individual User Dashboards; through user permissions dashboards now focus the team on work relevant to them.
  • Shift Handover Database to update security information in real time and automate email notifications and reduce time spent compiling data from multiple sources.

“Gatehouse has significantly helped us improve how we manage our Contractors coming on to site and improve overall productivity of the team. We now have our very own animated Induction Video and Online Questionnaire ensuring all our contractors go through the same process. Target’s ability to develop our Daily Occurrence Book into the Gatehouse system is brilliant! It is making it far easier to update and access our security information; they have visualised and automated this perfectly.”

JO GRUNERT, WORKPLACE PROJECT MANAGER

Jo Grunert, Workplace Project Manager at Wellcome Trust, said: “We knew internally there was a need to replace our CAS database and find a new system, but we were struggling to see a system on the market that offered the right amount of core functionality and flexibility to be configured to our needs.”

“We had seen an introduction video and demonstration of Target’s Gatehouse Visitor Management and Contractor Control system and immediately could see the benefits of this fantastic system. Through working initially with Target’s Consultancy Services, we were able to map out the needs of the team and plan requirements for a new system. We were impressed how Target were able to understand our ideas and quickly provide solutions which fitted and automated our processes.”

“Gatehouse has significantly helped us improve how we manage our Contractors coming on to site and improve overall productivity of the team. We now have our very own animated Induction Video and Online Questionnaire ensuring all our contractors go through the same process. Target’s ability to develop our Daily Occurrence Book into the Gatehouse system is brilliant! It is making it far easier to update and access our security information; they have visualised and automated this perfectly.”

She continued: “The team at Target deserve a round of applause; they have made this a really easy project to manage and have been brilliant at understanding our requirements and delivering Gatehouse, the Shift Handover and our Induction Video. We would not hesitate to recommend Target.”

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