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Our Process

Here to help, through every step.

We are motivated to creating lasting partnerships and ensure your experience is a personalised one. We pride ourselves on personalising our software and services to tailor your business, so we get it right the first time, and on time.

We understand software is big investment, that’s we’re here to make that process simple. We’ll help you mitigate risk, gain the control and visibility you desire and get the maximum value for your budget.

Pre-Planning

£950 – £2,850k

In order to help you gather your requirements from key stakeholders we meet, interview and document the business requirements. Typically 1-2 days to deliver, larger projects can require more consultancy time.

Project Kick-off

£15k – £25k

Base System Deployment, Configuration and Training.

£25k +

Advanced, Multi-phase, and Multi-Site Projects

Annual Support

£6k+

Including Unlimited Users and a Dedicated Helpdesk; Target provides Security, Secure Hosting, Application Maintenance, Support & Free webinar training for users.


Pre-Planning

Propositioning & Sales.

Before you even sign the dotted line to receive a Target system, we’ll help you with your idea, your plan, and your budget.

This usually involves a few meetings with our Business Process Consultants, who are experienced at problem solving. They’ll work with you to:

Identify Business Challenges: We’ll ask a lot of in-depth questions and help you re-evaluate your day to day activities, and explore alternatives to overcome your business challenges.

Assess Match: You’ll get to learn about us and we will learn about you and your business, to decide if our cultures and work styles are a perfect match.

Budget and Plan: We’ll look at your requirements and the budget you have, then we’ll plan and create an appropriate proposal that will accommodate what you need.

Project Kick-Off

Planning & Specification.

With the agreed proposal, our Project Consultants will meet with your stakeholders to analyse your workflows and gather your functional specification to ensure the system is tailored to fit your business processes.

Refine the Idea: To ensure nothing gets missed our experienced Developers and Process Consultants will learn all about your business, potential users and business workflows to help build greater controls.

Scope of Work: Gathering your internal business data, will we be able to provide the system plan showing your business; flowchart, hierarchies and data collection categories.

Design & Software Creation.

Equipped with preliminary plans mapping out the project, we’ll start creating a beautiful, innovative and easy to use system with the user in mind.

Job Cards: We’ll assign the most appropriate developer to each part of the project. Setting priorities so the project comes together seamlessly.

Develop Functionality: Developers understand things can change and there is always a way to make things better, and they relish this. We will think outside the box to ensure we create functioning software.

Internal & User Testing: To ensure the system is meeting your business needs we will run tests on our custom code, as well as test visual designs and usability tests before running it out to you to test and gain your feedback.

Deliver: Quality is our priority. When our code is running smoothly and meeting your requirements we will deliver your new system on time with minimum hassle.

Annual Support

Support & Maintenance.

When your system is delivered through working with a 3rd party host or integrating in into your company’s infrastructure, Don’t worry – we are still here to help.

We don’t leave after installation. When you’re ready to make some changes or even just some small tweaks; we’re here to help you develop your system and keep it in top form.

Service Fee: We will have already agreed an ongoing service fee with your system and will continue to provide; security, hosting, application maintenance, support, data backup, business continuity, all data stored securely in the UK, 50GB of data storage.

Free Training: We offer free training onsite with the deployment, and webinar training to new members of staff and when needing some additional help, so everything comes to you naturally.

Development Costs: Some development can be done with a quick click of a button; however, some development might need more planning. Before we get coding, we’ll give you a quote for you to give the go ahead.

Management Review.

Delivering empowering systems for businesses is far greater than a copy and paste job. There’s a lot to learn: How are people using the product? What else would you like to see it do? Did we meet our standards of delivering the project?

Internal Audit: As part of our quality management process we will carry out our own internal audit to understand our strengths, weaknesses, and ensure we met our core processes throughout the project.

Account Meeting: Like we said we don’t leave after installation, we will keep in contact and arrange to meet up when convenient to get your feedback and ideas to ensure you are happy and start plans for any future development.

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